Privacy Policy

1. Introduction

Drawbridge Marketing ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

Personal Data

• Name, email address, phone number, and business name
• Business information you provide through our intake forms
• Website URLs and social media profile information
• Payment and billing information when you purchase our services

Automatically Collected Data

• IP address, browser type, and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device information and geolocation data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services based on usage patterns
• Comply with legal obligations and protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. These include:

• Google Analytics: To understand how visitors interact with our site
• Hotjar: To analyze user behavior and improve user experience
• Tidio: To provide live chat support functionality

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who assist us in operating our business (e.g., payment processors, email services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission to share your data

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions and client data are typically retained for the duration of our business relationship plus 7 years for legal compliance.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability rights
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us: