Core Service • Trust & Rankings

Review Generation &
Reputation Management

Build a systematic review generation engine that creates trust, boosts rankings, and converts more customers. Every review matters—we make sure you get them.

88%
of consumers trust online reviews as much as personal recommendations
72%
of customers won't take action until they read reviews
91%
of consumers read online reviews before making a purchase

Why Review Management Is Essential

Reviews are the #1 factor customers consider before choosing a business. They're also worth 16% of your local search ranking—more than most businesses realize.

But here's the problem: happy customers rarely leave reviews without being asked, while unhappy customers are highly motivated to share their experience publicly. This creates a negative bias that damages both your reputation and rankings.

Most businesses either ignore reviews completely or respond inconsistently, missing opportunities to build trust and demonstrate accountability. A systematic approach changes everything.

What You Get With Our System

  • Steady stream of new positive reviews
  • Higher overall star rating
  • Improved local search rankings
  • Protected reputation from negative reviews
  • Professional responses showing engagement
  • Competitive advantage over rivals
Our System

Complete Review Management

Systematic generation, monitoring, and response management across all platforms

Automated Review Requests

Multi-channel email and SMS campaigns that request reviews at the optimal time post-purchase when satisfaction is highest.

Smart Review Funneling

Intelligent system that directs happy customers to Google while capturing negative feedback privately before it goes public.

Professional Response Management

Every review gets a timely, professional response that shows engagement and turns reviewers into advocates.

Keyword-Rich Review Strategy

Strategic guidance that naturally encourages customers to mention your key services in their reviews, boosting rankings.

Multi-Platform Monitoring

Track reviews across Google, Yelp, Facebook, and industry-specific sites with real-time alerts for immediate response.

Reputation Crisis Management

Rapid response protocols for negative reviews with proven resolution strategies that minimize damage and show accountability.

Review Analytics Dashboard

Track review volume, ratings, sentiment trends, and keyword mentions over time to measure your reputation growth.

Competitor Review Analysis

Monitor competitor review velocity, ratings, and response strategies to maintain your competitive edge.

Smart Review Funneling

Our intelligent system protects your reputation while maximizing positive reviews

Happy Customers

When customers rate their experience positively (4-5 stars), they're directed to leave a public review on Google, Yelp, or your platform of choice.

→ Public review on Google/Yelp

Unhappy Customers

When customers rate their experience poorly (1-3 stars), they're directed to a private feedback form where you can address concerns before they go public.

→ Private feedback form

This approach maximizes positive public reviews while giving you the chance to resolve issues privately—protecting your reputation and showing customers you care.

Results You Can Expect

Tangible outcomes from professional review management

Higher Average Rating

Systematic review generation creates a steady stream of positive reviews that boost your overall rating and rankings.

Improved Local Rankings

Reviews account for 16% of ranking factors. More reviews with keywords mean better visibility in local search results.

Protected Reputation

Proactive management and rapid response to negative reviews protect your online reputation and demonstrate care.

Increased Conversions

A strong review profile with recent, authentic testimonials converts significantly more browsers into paying customers.

Step-by-Step

Our Review Management Process

From setup to ongoing reputation dominance in four systematic steps

01

Review System Setup

We implement automated review request campaigns via email and SMS, integrated with your existing workflow for seamless operation.

02

Review Funnel Configuration

Smart funneling system routes satisfied customers to public platforms while capturing concerns privately for resolution.

03

Response Strategy

Professional response templates customized to your brand voice, with monitoring and management of all incoming reviews.

04

Ongoing Optimization

Continuous tracking, competitor analysis, and strategy refinement to maintain review velocity and rating advantage.

Multi-Platform Coverage

Platforms We Monitor

Comprehensive monitoring across all major review platforms

Google Business Profile
Yelp
Facebook
Better Business Bureau
Angie's List
HomeAdvisor
Thumbtack
Industry-Specific Sites

We monitor all platforms where your customers leave reviews, ensuring no feedback goes unnoticed or unaddressed.

Why Choose Drawbridge Marketing

Professional review management that builds trust and rankings

100% Compliant

All review generation follows Google and platform guidelines. No fake reviews, no incentivized reviews, no violations.

Rapid Response

We monitor reviews 24/7 and respond within hours, showing customers and prospects that you care about feedback.

Transparent Reporting

Detailed analytics on review velocity, ratings, sentiment, and competitive positioning with monthly reports.

Build Your Reputation

Ready to Generate More Reviews?

Systematic review generation that builds trust, boosts rankings, and converts more customers.